Frequently Asked Questions

ViewMyRecords is an enterprise document management platform that combines secure document storage, workflow automation, and AI-powered business intelligence. It is built in Bangalore, India and trusted by 20+ enterprises managing 50 Lakh+ documents across banking, healthcare, government, insurance, education, and manufacturing.

ViewMyRecords is an enterprise DMS purpose-built for regulated industries. It includes OCR with metadata tagging, version control, audit trails, role-based access, workflow automation, on-premise deployment, native DICOM medical imaging and CAD drawing viewers, multi-lingual Indic language support, and an on-premise AI chatbot — features that generic cloud storage does not provide.

ViewMyRecords is headquartered in Bangalore, Karnataka, India. You can reach us at sales@viewmyrecords.com or +91 98452 86545 / +91 99455 39915.

The DIKW Pyramid is our foundational philosophy: transform raw Data into Information (through OCR and tagging), connect it into Knowledge (through workflows and analytics), and elevate it into Wisdom (through AI-powered insights). Every layer of the ViewMyRecords platform maps to a level of this pyramid.

ViewMyRecords supports 100+ file formats out of the box including PDF, DOCX, XLSX, PPTX, DICOM medical imaging (X-rays, CT, MRI), DXF/DWG engineering drawings, images (JPEG, PNG, TIFF, BMP, GIF, SVG, WebP), archives (ZIP, RAR, 7Z, TAR), media (MP4, MP3, WAV, AVI, MOV), email formats (EML, MSG, MBOX, PST), and code/data files. No plugins or external viewers are required.

Yes. The user interface is available in English, Hindi, Kannada, Arabic, and Urdu with full RTL (right-to-left) support for Arabic and Urdu. Document search works across 11+ languages including English, Hindi, Tamil, Kannada, Telugu, Malayalam, Bengali, Marathi, Gujarati, Urdu, and Arabic.

Ask Your Data is the built-in AI chatbot that answers questions in natural language across your entire document repository. It uses an on-premise Ollama large language model — no document content leaves your network. The chatbot reads across your documents, extracts relevant information, and responds conversationally, like having an expert who has read every file in your organization.

Yes. ViewMyRecords includes a native DICOM viewer that displays X-rays, CT scans, MRIs, and other medical images directly in the browser. No external viewer software is needed. The viewer is HIPAA-ready with role-based access and complete audit trails.

Yes. ViewMyRecords includes a native CAD viewer that displays DXF and DWG drawings in the browser without AutoCAD. You can zoom, pan, and annotate engineering drawings, and store them alongside project documents with version control.

ViewMyRecords supports uploading thousands of files and entire folder structures in one go. Features include metadata preservation, duplicate detection, progress tracking with error reporting, and bulk download as archives or selective export. Built for large-scale migrations and daily operations.

ViewMyRecords supports multiple search types: (1) Full-text search powered by Apache Solr — sub-second queries across millions of documents, (2) OCR-based search across scanned documents with auto-generated metadata tags, (3) Context / Semantic search using vector embeddings — finds documents by meaning, not just keywords, (4) Multi-lingual search across 11+ Indic and global languages.

Yes. ViewMyRecords supports three deployment modes: (1) fully-managed Cloud SaaS on viewmyrecords.com infrastructure with 99.9% SLA, (2) Hybrid — application in your VPC with content on your storage, (3) Complete on-premise installation including air-gapped environments using Docker Compose or Kubernetes. The same features are available in all modes.

ViewMyRecords is compliance-ready for HIPAA, GDPR, SOC 2, ISO 27001, RBI guidelines, and India's DPDP Act 2023. We provide the controls (RBAC, AES-256 encryption at rest, TLS 1.3 in transit, audit trails, retention policies, legal hold) needed to achieve compliance in your environment.

All data is encrypted at rest with AES-256 and in transit with TLS 1.3. Optional Hardware Security Module (HSM) support is available for key management. Customer-managed keys are supported in cloud deployments.

ViewMyRecords supports LDAP, Active Directory, Azure AD, Okta, SAML 2.0 SSO, OAuth 2.0 / OIDC, and a built-in user store. JWT-based session management with refresh tokens and configurable expiry.

Yes. Every user action, document access, metadata change, and workflow event is logged with tamper-evident audit trails. Audit logs are retained according to your configured retention policies and are exportable for compliance audits.

ViewMyRecords uses role-based access control (RBAC) with hierarchical roles. Permissions can be set at the folder, document, and field level. You can configure granular permissions for view, edit, download, share, and delete operations per role.

ViewMyRecords integrates with enterprise tools including Salesforce, Microsoft 365, Tally, SAP, and Oracle EBS via REST APIs and pre-built connectors. For identity, we support LDAP, Active Directory, Azure AD, Okta, SAML 2.0, and OAuth 2.0/OIDC. For banking, we integrate with CKYC, Aadhaar e-KYC, DigiLocker, Account Aggregator framework, and BBPS.

Yes. ViewMyRecords exposes a comprehensive REST API under /api/v1 with 35+ controllers covering documents, workflows, users, search, and reports. JWT-based authentication, OpenAPI specification for client SDK generation, webhooks and event triggers via ActiveMQ. The content repository is also CMIS-compliant.

ViewMyRecords is built on a modern Java enterprise stack: Java 17, Apache Tomcat 10.1, Spring Framework, Hibernate ORM, Alfresco Community 25.3 (CMIS-compliant content repository), PostgreSQL 18, Apache Solr 9 for search, Ollama (Qwen 3.5) for on-premise LLM, HuggingFace embeddings for semantic search, and Apache ActiveMQ for messaging. Deployed as a Docker Compose 10-service stack.

ViewMyRecords has been tested at 50 Lakh+ documents in a single repository with sub-second search response. Horizontal scaling is supported through application tier load balancing, Solr sharding for search, PostgreSQL streaming replicas for HA, and content-addressable storage with de-duplication for cost-efficient growth.

ViewMyRecords pricing depends on your deployment model (cloud, hybrid, or on-premise), number of users, and required modules. We offer flexible plans for organizations of all sizes. Schedule a free demo at https://vmrdev.com/demo for a personalized quote, or email sales@viewmyrecords.com.

Most customers go live in weeks, not months. ViewMyRecords is designed for rapid deployment with pre-built templates for common use cases (KYC, claims processing, document workflows), guided setup, and dedicated onboarding support.

Yes. We offer multi-tier training programs tailored to different user roles: Administrator Training (system configuration, user management, advanced settings), Power User Training (advanced search, workflow creation, reporting), and End User Training (document upload, search, daily operations). Both on-site and remote options are available.

Yes. Our Data Migration service handles moving from legacy DMS, paper-based systems, or other platforms. The process includes source system audit, metadata mapping and transformation rules, pilot migration with validation, full migration with progress tracking, and post-migration verification — with zero data loss guaranteed.

You can schedule a free personalized demo at https://vmrdev.com/demo. Our product experts will walk you through features relevant to your industry, answer your questions live, and provide a custom workflow demonstration. No commitment required.